Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in Shepherds Arts products?
We prioritize sustainability and quality, using premium materials such as ethically sourced wood, organic textiles, and artisanal ceramics to ensure every piece is both beautiful and durable.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. For custom or handcrafted items, please allow an additional 3-5 days for production.
Do you offer international shipping?
Yes, Shepherds Arts ships to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What is your return policy?
We want you to love your home. If you are not satisfied, you can return most items within 30 days of delivery for a full refund or exchange, provided they are in original condition.
Are your products handmade?
Many of our collections are handcrafted by skilled artisans. Because of this, slight variations in color and texture may occur, making every piece uniquely yours.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.